About a month ago, I accidentally dropped my two and half years old iPhone 5 from a height of about 3 feet while connecting the charging cable to the phone. There were cracks on the screen and I decided to buy a new iPhone 6s instead of repairing the old one’s screen.
After using the new iPhone for about three weeks, I decided to perform a backup by connecting it my Windows 10 PC but for some reason iTunes installed on Windows 10 was not detecting the iPhone even after reconnecting the phone multiple times. The old iPhone had not issues whatsoever with the same PC.
If the iTunes on your Windows 10 PC is also not detecting your iPhone, iPod or iPad, the following solution might help you to fix the issue.
Method 1 of 3
Restart your PC once
If this is the first time you’re connecting your iPhone, iPod or iPad to your Windows 10 PC and Windows 10 is not detecting your device, please reboot your PC once and then check if Windows 10 detects your iPhone, iPod or iPad.
Method 2 of 3
Install iPhone drivers
Windows 10 might not be detecting your iPhone due to the missing iPhone driver. Generally speaking, you don’t need to manually install the iPhone driver in Windows 10 but if your phone is not being detected you can try manually installing iPhone drivers by referring the directions in our how to manually install iPhone drivers in Windows 10 guide.
Method 3 of 3
Update the iPhone driver
Step 1: Make sure that you have installed the latest version of iTunes on your Windows 10 PC.
Step 2: Connect your iPhone, iPod or iPad to your PC using the official cable, tap Trust when you see the following message on your device.
Step 3: Open Control Panel by typing its name in the Start menu or taskbar search box and then pressing Enter key.
Step 4: Change the View by to Small icons, and then click Devices and Printers.
Your iPhone, iPod or iPad should now appear under Unspecified section.
Step 5: Right-click on your iPhone, iPod or iPad icon and then click Properties to open iPhone, iPod or iPad Properties dialog.
Step 6: Switch to the Hardware tab. Under Device Functions section, select your iPhone, iPod or iPad, and then click Properties button to open Apple iPhone/iPod/iPad properties.
Step 7: Now, Under the General tab, click the button labelled Change settings.
Step 8: Now Switch to Driver tab and then click Update Driver button to open Update Driver Software wizard.
Step 9: Click the second option labelled Browse my computer for driver software and then navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers folder. And if you’re on Windows 10 x64, you need to browse to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
In the above path, “C” is the drive where Windows 10 is installed.
NOTE: If you can’t see the Drivers folder, select Mobile Device Support folder, and then make sure that the option labelled Include subfolders is selected.
Step 10: Finally, click Next button and once the drive is updated, click Close button to close the wizard.
Open iTunes now. Your iPhone, iPad or iPod should now be detected by iTunes in Windows 10.